FAQ organized by category

Technical questions

DNS configuration: TXT registration: SPF

You need to contact your network administrator in order to add a record in your DNS in TXT format: “v=spf1 include:spf.mailpro.com?all”. Don’t...

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Is there a more suitable browser?

Yes, we recommend you to use Mozilla Firefox because it is optimized for the web applications, more stable, faster and...

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I tried to register for the trial version but the system does not allow me

We invite you to initially clear the cache of your browser and try again. You can read about how to...

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Why manage the bounces?

The management and the cleaning of the bounced addresses are very important for professional emailing. It has several beneficial effects...

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What are the “bounces” and how are they managed?

The Email Bounces The bounces (inexistent addresses) are, in general, the addresses or domains that do not exist anymore. Just like...

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What means "blacklisting"?

Blacklisting means that a domain name (@mydomain.com) or an IP address is mentioned on a “black list” because of mass...

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Your message cannot be saved: Javascript or iframe detected

Your message cannot be saved: Javascript or iframe detected Since version 8, Mailpro detects the presence of javascripts or iframes in...

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Plain text message

Mailpro automatically creates a message "plain text" based on your HTML message. The message "plain text" is sent with the HTML...

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What is DMARC?

Learning about DMARC DMARC aims to teach the receiving server the policy to adopt upon receipt of a message from a...

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Redirection problems after sending

Reasons why you might have redirections problems with your newsletter campaign When you send messages with Mailpro credits, we replace your...

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Why does my message display special characters ?

Reasons why you might have special characters in your message There are several reasons which can cause this problem. 1st possibility : If...

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What is an SPF Record?

An SPF (Sender Policy Framework) record is like a virtual ID card for your email server that helps prevent email...

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How to configure SPF with Mailpro easily?

Whats an SPF? An SPF (Sender Policy Framework) record is a type of DNS (Domain Name System) record used to authenticate...

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What is DKIM record?

Internet providers will sometimes verify that a specific message comes from an authorized domain, and DKIM record is another method...

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How to configure DKIM with Mailpro?

A DKIM (DomainKeys Identified Mail) record is a type of DNS (Domain Name System) record used to enhance email security...

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What is DMARC Record and How can I use it?

DMARC aims to teach the receiving server the policy to adopt upon receipt of a message from a domain on...

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How to Configure your DMARC Record for your Email Campaigns with Mailpro ?

Also in our FAQ section: What is DMARC? 1. Connect to your Mailpro Account. 2. Go to Webmaster’s zone and click on DMARC. 3....

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What are the files sizes and extensions you can upload in Mailpro Builder ?

For security reasons, there are some restrictions of sizes and extensions when uploading a file into the Mailpro Builder.  Please...

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What is the IP reputation?

The IP reputation refers to the reputation of the email address, it is an element that the email providers take into account...

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What is a Dedicated IP?

What is a Dedicated IP Address in Email Marketing? In email marketing, a dedicated IP is a unique Internet Protocol (IP)...

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