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Questions most frequently asked:
How to Publish a Newsletter
Publishing your first newsletter takes minutes when you have the right tool. Here is the workflow. Step-by-step Choose a template from Mailpro...
Read moreEmail Marketing vs Email Blast: What Is the Difference?
People often use the terms interchangeably — but they describe very different practices. Email blast One generic message sent to your entire...
Read moreWhat is the best email automation?
There is no single "best" email automation — the best one is the one that matches your goals, your audience...
Read moreWhat is email automation?
Email automation is the practice of sending pre-built emails to your contacts automatically — triggered by a date, a contact...
Read moreIs Port 587 Always Encrypted?
Short answer: Port 587 is not encrypted by default — but it is the standard port for encrypted SMTP submission...
Read moreHow to Check Your SMTP Connection
If your emails aren't going out, the first thing to test is the SMTP connection itself. A 30-second check tells...
Read moreWhat is My SMTP Username and Password?
Your SMTP username and password are the credentials your email client or app uses to authenticate with the SMTP server...
Read moreWhere Do I Find My SMTP Server in Mailpro?
Your Mailpro SMTP server details are everything you need to send transactional or marketing email from your app, CRM, CMS...
Read moreWhen Is the Best Time to Send My Newsletter?
The honest answer: the best time depends on your audience. Industry benchmarks help you start, but only A/B testing and...
Read moreHow to Create Your Captcha with Google?
Google reCAPTCHA blocks bots and spammers from polluting your subscription forms in just a few clicks. Here's how to add...
Read moreHow to Integrate Mailpro SMTP with an AI / GPT Operator
Connecting your Mailpro SMTP relay to an AI agent — like ChatGPT Operator, Claude, n8n or your own Python/Node script...
Read moreHow to Fix "DMARC Policy Not Enabled"
If a deliverability tool tells you "DMARC policy not enabled", your DMARC record exists but is set to p=none. That...
Read moreCan I Rent a Fixed IP, and What Are the Terms?
Yes — you can rent a fixed (dedicated) IP for sending campaigns from your Mailpro account. The fixed IP is...
Read moreCan I Add Branching Logic to My Surveys?
Yes. Branching refers to page jumps: on a multi-page survey, you decide after each page where the respondent goes next,...
Read moreHow Does Mailpro Ensure the Security of Survey Data?
Surveys, their answers and the files received are hosted in Switzerland and served over an encrypted connection (HTTPS). Who can answer Open...
Read moreDoes the Survey Tool Provide Analytics and Reporting?
Each survey's responses page starts with the charts, updated as answers come in; below them, the full list of answers. What...
Read moreCan I Customize the Look and Feel of My Surveys?
Yes. The look is set in a single panel, and each change shows up instantly. Surveys, forms and quizzes use...
Read moreWhat Is DNS Error 5.7.26 and How to Fix It?
DNS error 5.7.26 is the bounce code Gmail returns when an incoming message fails its sender authentication checks. The address...
Read moreHow to Fix Error 5.1.1 (User Unknown)
Code 5.1.1 « User unknown » (sometimes returned with 550 5.1.1) means the receiving server cannot find the user part of the...
Read moreHow to Fix Error 5.7.1 (Relay Access Denied)
Code 5.7.1 « Relay access denied » means the SMTP server you connected to refuses to forward your message to...
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