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Questions most frequently asked:
Can I trigger an action when a tag is added?
Yes. Pick the trigger Tag ajouté / supprimé (Tag added / removed) in Mes Automatisations (My Automations). It fires the...
Read moreCan I trigger an action when a contact subscribes to a list?
Yes. Pick the trigger Abonnement / désabonnement à une liste (List subscribe / unsubscribe) in Mes Automatisations (My Automations). It...
Read moreHow do I trigger an email for a contact’s birthday?
Pick the trigger Date d’anniversaire (Birthday date) in Mes Automatisations (My Automations). Mailpro reads the contact’s birthday field every day...
Read moreAre Mailpro automations GDPR-compliant?
Yes. Mailpro automations are GDPR-compliant by design. All automation data — contacts, triggers, message history — is stored on our...
Read moreDo automations work with my forms?
Yes — with one small detour. Mailpro automations do not yet have a native "form submitted" trigger, but you can...
Read moreHow do I know an automation fired?
Every Mailpro automation has its own status page that lists which contacts went through, when, and what the result was....
Read moreCan I test an automation before activating it?
Yes. Before turning an automation on for your whole list, you can run it end-to-end on a single test contact...
Read moreDo my contacts know the email is automated?
No. Mailpro never tells your contacts that an email or SMS came from an automation. The message goes out under...
Read moreCan I pause an automation and reactivate it later?
Yes. Every Mailpro automation has an active/inactive switch. Flipping it to inactive stops new triggers from firing — no new...
Read moreWhat happens if my credits run out during an automation?
When your email or SMS credits hit zero while an automation is running, the message-sending steps pause — they are...
Read moreDo automations use my credits?
Only actions that send a message to a contact consume credits — sending an email or an SMS. Internal actions...
Read moreHow can I improve my deliverability score?
Improving your Deliverability Score isn't mysterious. There are three high-leverage actions, in order of impact, that move the needle for...
Read moreMy deliverability score dropped — what should I do?
A drop in your Deliverability Score almost always traces back to one specific cause. The Deliverability Center surfaces it directly...
Read moreWhat are SPF, DKIM and DMARC?
SPF, DKIM and DMARC are three email authentication protocols that prove an email is really from your domain. Mailbox providers...
Read moreHow is the Global Score calculated?
Your Global Deliverability Score combines three weighted signals into a single number from 0 to 100. Each one reflects a...
Read moreWhat counts as a good Deliverability Score?
Your Deliverability Score ranges from 0 to 100. Three bands tell you at a glance how your sending is doing...
Read moreWhy don't I see a deliverability score yet?
Your Deliverability Score is calculated once you have enough sending history. Until you have sent a few campaigns, the score...
Read moreWhere do I find the Deliverability Center in Mailpro?
Two places. On your dashboard, the widget shows your current Global Score and a button to open the full Center....
Read moreWhat is the Intelligent Deliverability Center?
The Intelligent Deliverability Center is a dedicated section inside Mailpro that brings every signal affecting your email deliverability onto a...
Read moreMailpro AI and Your Data: What to Know
Several Mailpro features — grouped under the “Mailpro AI” label — rely on artificial intelligence tools provided by external partners...
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