Question : SMS Regulations in Brazil

Before initiating the sending of SMS messages to Brazil, there are a few considerations to be aware of. The from address (Sender ID) may be altered to a local number to ensure optimal delivery to Brazilian networks. Additional restrictions in message content and format can be found in the table below.

It is the customer's responsibility to be aware of the rules, which can change. This information is indicative and subject to change without prior notice.

Restrictions:

1. DND List (Do Not Disturb): No
2. Time Restrictions: No
3. International vs Local Split: No
   • Local Traffic: Not Applicable
   • International Traffic: Not Applicable
4. General Content Restrictions:
   • The sending party is responsible for obtaining opt-in consent for SMS traffic from data subjects.
   • Electoral/political and religious content is not allowed.
   • Content that breaches third-party intellectual property rights is not allowed.
   • Content that relates in any way to the termination of pregnancies is not allowed. Abortion is illegal in Brazil.
5. Content Registration: No
6. Opt-out Instructions: Yes
   • Offer at least one opt-out option for SMS sent by the user.
7. Sender ID Regulations:
   • All sender IDs are overwritten with a local short code or long code.
8. Sender ID Documentation Required: Not Applicable
9. Country Supports MNP (Mobile Number Portability): Yes

Important Note: It is the customer's responsibility to be aware of the rules, which can change. This information is indicative and subject to change without prior notice. For further information or clarification, feel free to contact our support team.