FAQ organized by category

Sales questions

Do you provide lists of email addresses?

No, we do not provide listings of email addresses. The client collects and manages their contact lists independently. Buying or...

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What are the different prices and subscriptions?

  What are the different prices and subscriptions? Yearly subscription: a number of credits you receive each month and are “set to...

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Where can I find the invoices for my purchases?

Where can I find the invoices for my purchases? On "My Account", under the tab “Invoices”, you will find all the...

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Can I increase the monthly credits number?

Increasing your Subscription  Yes, you can increase the volume of your yearly subscription during the year. A calculation of the monthly quantity...

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The unused monthly credits rollover next month?

  The unused monthly credits rollover next month? No, as part of the yearly subscription, the monthly credits that are not consumed...

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How does Automatic subscription Renewal work?

At the time of setting up your account you can activate the automatic credit renewal option thus authorizing the expense...

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How does the Mailpro reward program work?

For all accounts that start out as Free accounts, at the time of setting up your account, you can obtain...

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How does the automatic credit recharge system for emails work?

Automatic Credit Recharge Mailpro will allow you to automatically recharge your account credits and thereby preventing your emails from ever failing...

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