General questions

Can I access my account with my mobile phone?

Connect to your Mailpro Account from your Phone Yes, you can connect to...

How are the email bounces defined?

Learn about Bounced Emails The “bounces” are the error notifications returned from inexistent addresses. In 95% of the cases, these are...

How to install Mailpro™?

No Installation Required to use Mailpro, Email Marketing Software Mailpro™ is an online...

What are the requirements for using Mailpro™?

Learn about what you need to be able to use Mailpro None, apart...

Is it possible to test Mailpro™ for free?

Try Mailpro, Email Marketing Solution for Free! Yes, you can test Mailpro™ for...

Where can I find some general information about emailing marketing?

Email Marketing Blog for Information and Tips We maintain a blog dedicated to Email Marketing where you find tons of advises...

Is Mailpro compatible with all browsers?

Is Mailpro compatible with all browsers? Yes, Mailpro™ is compatible with the latest...

Where can I find the badmail/bounces folder?

Learn where you can find your Badmails inside Mailpro You can find the "Hard...

How is my Mailpro Subscription Renewed?

Mailpro Subscriptions All subscriptions will be renewed automatically according to the chosen cycle that you...

What is a Double opt-in Subscription?

Learn about Double Opt-in Subscriptions Double opt-in is an email subscription in which the subscriber will acknowledge twice that he/she wants...

How to Use Mailpro’s Double Opt-In functionality?

How to Use the Double opt-in supscription? Also from our FAQ section: What is Double Opt-in? 1. Connect to your Mailpro Account 2....

Why does my Email Campaign Looks Strange on Outlook?

Outlook problems on your email campaign Microsoft Outlook’s 2007, 2010, and 2013 versions...

How to change the default language of an automatic link?

Change the default language of an automatic link All the automatic links (Unsubscribe...

What is the difference between single Opt-in and Double Opt-in subscription?

Learn the difference between single opt-in and double opt-in with Mailpro With the new General Data Protection Regulation (GDPR), it is...

Can I store confidential information on the image/document space?

Your Mailpro Space The image/document space of your Mailpro account is a public...

Is there a blog for Email Marketing?

Email Marketing Blog Yes, we have a blog dedicated to Email Marketing, where...

Mailpro Configuration Limitation

Mailpro Default Limitation If you work with Contacts...

Should I buy an Email List?

No. Buying an email listis not only a bad idea, but its also a huge waste of money. It will actually...

What are Mailpro´s Automation Limits for Flows and Events?

Limits for Flows and Events on your Mailpro Account As for offering the best service to all our customers, we provide...

How many users can I add to my Mailpro Account?

Mailpro Users With Mailpro you can easily add up to 5 users if you have...

How can I help you?

FAQ organized by category