Email List and Contact Management

How can I import my addresses to Mailpro™?

Importing your Email List to Mailpro On PC: you must import your addresses using a .CSV file (Excel file). On Mac: the...

Can I use my personal address to send the newsletters?

Can I use my personal address to send the newsletters? Yes the shipping...

How to create a Sign up form in my website?

Creating a Subscription Form We provide a form generator that enables you to...

How do you manage the unsubscriptions?

How do we manage the unsubscriptions? Unsubscriptions are managed automatically. For each produced...

Why can’t I import my address book?

Problems when Importing your Addressbook You must check that you have the latest...

How to import my contacts from an Open Office spreadsheet?

Importing contacts from an Open Office spreadsheet Select the .CSV format when you...

Why when importing my emails, some of them are not imported?

Why when importing my emails into an email list, some of them are not imported? This is probably because the addresses...

Mailpro™ manages duplications?

Learn if Mailpro manages your email duplicates. Yes, a duplication check is done...

The "badmails" or bounces are automatically deleted from the email lists?

How are badmails managed? The badmails / hard bounces are automatically moved from the list where they are located to the...

A full mailbox will be considered as "badmail"/bounce?

Yes, the error code SMTP 5.2.2 (full mailbox) is considered as “bounce" by Mailpro™. This is a temporary bounce, so classified...

Can my audience unsubscribe from my newsletters?

Yes, the unsubscribe link is automatically inserted when a newsletter is created. You cannot see it when...

Can we export the list of "badmails" / bounces?

Yes, go to the “Address” tab, select “Badmail” in the menu and then click on the “Export...

Can I merge email lists ?

Merging your email list In Mailpro, in the “Address” tab, you can merge...

How to create a segment?

Creating Segments Go to Contact tab and click in Segments. ...

How to create a contact?

Creating a New Contact Go to label Contacts > Contacts and click in...

How can I edit a Contact Field?

Editing your contact fields Go to the label Contacts and click in Fields,...

How can I edit the fields email and phone?

The fields Email and Phone can't be edited or sorted, firsts because it’s the identity of the...

How To Measure Email Segmentation?

Measure Email Segmentation Proper email segmentation improves the performance of your core email...

How can i order or decide which fields I want to see in my contacts?

You can sort your fields according to the grade or importance you want. ...

How to Use Tags?

Tagging your contacts Use tags to organize your contacts and communicate accurately to...

How can I help you?

FAQ organized by category