When a form cannot be displayed, the respondent sees a “form unavailable” page. The most common causes, and what to do:
| Cause | What to do |
|---|---|
| It is not published: never put online, or taken offline (by you or during a change of plan) | Open it and publish it |
| Its closing date has passed | Push back or remove the closing date |
| The account is no longer active | Contact our support team |
| Embedded on a website: the embed link was opened directly, or the number of websites allowed by your plan has been reached | Test it from your website's page; for one more website, upgrade to a higher plan or contact our support team |
| Too many captcha failures | Try again later |
The form is displayed but refuses to submit?
- The form can refuse links (http, https) in the answers, to fight spam.
- A country filter can block some connections: spam protection.
- Password access or access restricted to a list requires people to identify themselves first: protected access.
A form from the old editor still works: what happens to your old forms.
To check how it looks before sharing it, open the preview, then the published link: create a form.
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Forms that stay online
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